The present study was conducted to identify the factors affecting emotional exhaustion in the employees of the Housing Bank of West Management of Tehran Province. This research is applied in terms of purpose and in terms of descriptive-survey method and in terms of mixed exploratory approach (qualitative-quantitative). The statistical population in the qualitative part included the emotionally depleted employees of the West Management Housing Bank of Tehran Province who were selected by purposive sampling and in the quantitative part the statistical population consisted of all employees of the West Management Housing Bank of Tehran Province which included 700 people. From this number, 248 people were selected as a sample according to Morgan table and randomly. In order to collect data in the stage of identifying the factors affecting emotional burnout, interviews and content analysis techniques are used, and in the quantitative stage, the statistical tests of confirmatory factor analysis, T-sample and Friedman are used. Findings of content analysis of interviews in the present study showed that the factors affecting emotional exhaustion include three organizational factors (low salaries and benefits, hard work and weakness in the reward system), managerial (managerial weaknesses, lack of attention to merit) Dominance was a lack of attention to the needs of employees (individual) and reduced motivation, mental health problems and weakness in responsibility. In the quantitative part, the results of the sample test showed that the status of organizational, managerial and individual factors as well as their dimensions were higher than the average level, which indicates the high status of these factors in emotional exhaustion. The results of Friedman ranking test also showed that the "organizational" factor was in the first place, the "managerial" factor was in the second place and the "individual" factor was in the third place.