مطالعات رفتار سازمانی

مطالعات رفتار سازمانی

کاوش فرایند شکل­ گیری مهربانی در محیط کار

نوع مقاله : مقاله پژوهشی

نویسنده
استادیار، دانشکده مدیریت، اقتصاد و حسابداری، دانشگاه هرمزگان، بندرعباس، ایران
10.22034/obs.2025.2067118.3582
چکیده
مهربانی، به‌عنوان یکی از ویژگی‌های ارتباطات کاری در سازمان، کارکردهای ویژه‌ای دارد. این امر سبب شده است مهربانی یک سازه کلیدی در تحقیقات سازمان و مدیریت به‌شمار آید. هدف این پژوهش، کاوش فرایند شکل­گیری مهربانی در محیط کار در سازمان‌های دولتی است. این پژوهش ازنظر هدف، توسعه­ای از نوع اکتشافی و روش پژوهش، کیفی مبتنی‌بر راهبرد نظریه داده‌بنیاد است. جامعه پژوهش، مدیران و کارشناسان ارشد منابع انسانی سازمان‌های دولتی استان هرمزگان بودند. باتوجه‌به کفایت نمونه‌گیری و اشباع نظری، ۱۸ نفر به روش نمونه­گیری هدف‌مند و گلوله برفی انتخاب شده و در مطالعه شرکت کرده­اند. داده‌ها به روش مصاحبه نیمه‌ساختاریافته جمع‌آوری و برای تحلیل آنها از روش مقایسه‌ای مستمر استراوس و کوربین استفاده شد. نتایج نشان داد مهربانی در محیط کار معلول زنجیره‌ای پیچیده از عوامل مختلف است؛ این زنجیره از ویژگی‌های فردی، عوامل هنجاری و ارزشی، عوامل دانشی و اطلاعاتی و عوامل مدیریتی و حمایتی آغاز شده، تحت تأثیر شرایط مداخله‌گر قرار می‌گیرد و در بستر عوامل زمینه‌ای شکل می‌گیرد. سپس با اتخاذ راهبردهایی نظیر مهربانی نوع‌دوستی‌محور، سلامت‌محور، منفعت‌محور، عدالت‌محور، اخلاق‌محور و تکلیف‌محور مدیریت می‌شود. درنهایت، مهربانی دارای پیامدهای مثبت و منفی در سطوح فردی، سازمانی و اجتماعی است.
کلیدواژه‌ها
موضوعات

عنوان مقاله English

Exploring the Process of Kindness Formation in the Workplace

نویسنده English

Hossein Mansoori
Assistant professor, Faculty of Management. Economy and Accounting, University of Hormozgan, Bandar Abbas, Iran
چکیده English

Kindness, as a notable characteristic of workplace communication within organizations, plays distinctive functional roles. Consequently, kindness has emerged as a key construct in management and organizational research. This study aims to explore the process of kindness formation in the workplace in governmental organizations. From a research purpose perspective, it is a developmental–exploratory investigation, employing a qualitative method based on grounded theory strategy. The research population comprised senior managers and HR experts in governmental organizations in Hormozgan province. Due to theoretical saturation and sufficient sampling, 18 individuals were purposefully selected using purposive and snowball sampling techniques and participated in the study. Data were collected via semi-structured interviews and analyzed using Strauss and Corbin’s constant comparative method. Results indicate that kindness in the workplace is the outcome of a complex chain of multiple factors: beginning with individual characteristics, normative and value-based factors, knowledge and informational factors, and managerial and supportive factors; this chain is influenced by intervening conditions and develops within a contextual background. Subsequently, it is managed through strategies such as benevolence‑oriented kindness, health‑oriented kindness, utility‑oriented kindness, justice‑oriented kindness, ethics‑oriented kindness, and duty‑oriented kindness. Ultimately, kindness produces both positive and negative outcomes at individual, organizational, and social levels.

کلیدواژه‌ها English

Kindness
workplace kindness
grounded theory.
منابع
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