Background and Significance: The inadequacy of directive approaches in responding to contemporary challenges has compelled organizations to adopt novel interactive practices; nevertheless, the lack of a structured framework for implementing these approaches has become a serious challenge.



Objective: The present study aimed to design a comprehensive model of “dialogic leadership” in public organizations and to elucidate the structural relationships among its components.



Methodology: This applied study was conducted using a mixed-methods (qualitative-quantitative) approach. The statistical population comprised senior managers, experts from public organizations, and university faculty members in Khorramabad, selected via purposive sampling. In the qualitative phase, key components were extracted through content analysis of semi-structured interviews; the instrument’s validity was confirmed using an appropriate content validity ratio, and its reliability was verified via Cohen’s Kappa index (0.88). In the quantitative phase, Interpretive Structural Modeling (ISM) was employed to map the mutual relationships and causal-consequential pattern among the components.



Findings: The results indicated that dialogic leadership comprises core components, intervening factors, and contextual conditions. The ISM analysis determined the structural hierarchy of these elements, demonstrating that their simultaneous management is essential for preventing cognitive biases and improving decision-making. Replacing mechanical structures with learning ecosystems is achievable only through the institutionalization of dialogue.



Conclusion and Innovation: This model provides an operational framework for public-sector management to enhance resilience in confronting the challenges of a turbulent era. The main innovation of this study is twofold: first, employing Interpretive Structural Modeling (ISM) to manage expert uncertainty and model complex, non-linear relationships among the components of dialogic leadership; and second, presenting an indigenous and structured roadmap that helps public managers institutionalize strategic dialogue as a systematic lever for organizational transformation, moving beyond a superficial view.



Keywords: Dialogic Leadership, Organizational Resilience, Strategic Management, Public Organizations, Interpretive Structural Modeling (ISM).