مطالعات رفتار سازمانی

مطالعات رفتار سازمانی

تحلیل مفهوم انگیزش خدمات عمومی به روش رویکرد تکاملی راجرز

نوع مقاله : مقاله پژوهشی

نویسندگان
محمد رضا لطف اله همدانی 1
احمد ودادی 2
کاوه تیمورنژاد 3
1 دانشجوی دکتری، گروه مدیریت دولتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران
2 دانشیار، گروه مدیریت دولتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران
3 استادیار، گروه مدیریت دولتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران
چکیده
مفهوم انگیزش خدمات عمومی علی رغم اینکه طیف گسترده ای از نقش ها را در سازمان های دولتی و عمومی دربرمی گیرد، ولی در اغلب موارد استفاده از این اصطلاح نامفهوم است. بنابراین ضرورت فهم این واژه نیازمند تعریفی روشن از آن می باشد. هدف این پژوهش شفاف سازی و واضح نمودن مفهوم انگیزش خدمات عمومی با توجه به مباحث نظری موجود، شناخت ویژگی ها، پیشایندها و پیامدهای آن است. از نظر روش شناسی، در این پژوهش از رویکرد تحلیل مفهوم تکاملی راجرز استفاده گردید. در این رویکرد، تلفیقی جامع از تحقیقات ارایه شده در حوزه مفهوم مورد نظر، شناسایی گردیده و تکامل مفهوم را در یک چرخه اهمیت، استفاده و کاربرد آن، تحلیل می نماید. متون مورد نظر بصورت تحلیل درون مایه و شبیه تحلیل محتوا با کلید واژه «Public Service Motivation» در فاصله زمانی 1990 لغایت 2022 از پایگاه های اطلاعاتی موجود و معتبر، مورد جستجو قرارگرفت. بر اساس معیارهای ورود به مطالعه و فرایند نمونه گیری، تعداد 17 پژوهش برای بررسی انتخاب گردید. یافته ها نشان داد انگیزش خدمات عمومی بر اساس خیرخواهی، انجام کار خوب برای کمک به دیگران و منافع جامعه و تمایل به تأثیرگذاری بر جامعه بنا شده است. ویژگی های آن عبارتند از عضویت در بخش دولتی، کارآمدی در عملکرد فردی و وابستگی کمتر به مشوق های مادی. مفاهیم جانشین عبارتند از نوع دوستی، انگیزش درونی، انگیزش اجتماعی و احساس مسئولیت نسبت به جامعه. پیشایندهای مهم آن تعهد سازمانی، روابط کارمند با مدیر، جامعه پذیری، ویژگی های شغلی و دینداری است و با تناسب فرد با سازمان، رفتار شهروندی سازمانی، تعهد شغلی، کیفیت کار، تلاش کاری و عملکرد سازمانی رابطه مثبت دارد. نتایج نشان داد انگیزش خدمات عمومی با فعالیت های کارکنان دولتی و عمومی در مسئولیت ها و فعالیت های سازمانی ارتباط دارد.
کلیدواژه‌ها
انگیزش خدمات عمومی
سازمان‌های دولتی و عمومی
تحلیل مفهوم
روش تکاملی راجرز
موضوعات

عنوان مقاله English

A Concept Analysis of Public Service Motivation Using Rodgers’ Evolutionary Method

نویسندگان English

Mohammad Reza Lotfollah Hamedani 1
Ahmad Vedadi 2
Kaveh Teymournejad 3
1 Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran
2 Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran
3 Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran
چکیده English

Despite the fact that the concept of public service motivation includes a wide range of roles in public organizations, but in most cases, the use of this term is unclear. Therefore, the necessity of understanding this word requires a clear definition of it. The purpose of this research is to clarify and analyze the concept of public service motivation according to the existing theoretical issues, to know its characteristics, antecedents and consequences. In terms of methodology, in this research, Rogers' evolutionary concept analysis approach was used. In this approach, a comprehensive synthesis of research presented in the field of the desired concept is identified and analyzes the evolution of the concept in a cycle of its importance, use and application. The desired texts were searched in the form of thematic analysis similar to content analysis with the keyword "Public Service Motivation" between 1990 and 2022 from existing and reliable databases. Based on the inclusion criteria and the sampling process, 17 studies were selected for review. Findings showed that public service motivation is based on benevolence, doing good deeds to help others and the interests of society and the desire to influence society. Its characteristics include membership in the public sector, efficiency in individual performance, and less dependence on material incentives. Related concepts include altruism, intrinsic motivation, prosocial motivation and sense of community responsibility. Its important antecedents are organizational commitment, employee-leader relations, socialization, Job attributes, religiousness and it has the positive relationship with the variables of Person-organization fit, organizational citizenship behavior, job commitment, quality of work, work effort and organizational performance. The results showed that the public service motivation is related to the activities of public sector employees in organizational responsibilities and activities.

کلیدواژه‌ها English

Public Service Motivation
Public Organizations
Concept Analysis
Rodgers&rsquo
Evolutionary Method
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مطالعات رفتار سازمانی
دوره 12، شماره 1 - شماره پیاپی 45
بهار 1402
بهار 1402
صفحه 165-198